WHEN WILL YOU SHIP MY ITEMS?
All items are subject to a handling period before they are dispatched. The processing period for 100% orders is 1 to 3 nature days.
NOTE: Orders placed after 2:00 P.M, Friday will begin processing the following Monday.
During Holiday periods orders will begin processing the next working day.
WHEN WILL I RECEIVE MY ITEM(S)
For all items, please refer to your chosen shipping method.
DELIVERY TIME FRAME ESTIMATES
Express Secured Shipping: Nature day 7 - 10 Business days
Standard Secured Shipping: Nature day 7 - 15 Business days
Free Secured Shipping: (UK & USA):Nature day 7 - 15 Business days
Free Worldwide Secured Shipping: Nature day 21 - 40 Business days
Please note delivery times are estimates and are not guaranteed times as courier logistics are beyond our control, however, we will do everything we can if any issues arise but rest assure most our customers receive their order well within these time-frames.
ESTIMATED TIME OF ARRIVAL (Business Days)
Production Time:3-5 Days
Shipping Time (US Regions):12-15 Days
Due to COVID-19 Pandemic We are currently facing a slight delay to ship orders. We appreciate your understanding. #StayHome
Expedited Shipping:When the purchase price of an order is greater than $49.99, we will provide free shipping for your order
Standard Shipping:When the purchase price of an order is less than $49.99, you need to pay a shipping fee of $5.99
FedEx:When you need FedEx logistics to deliver your package, you need to pay a shipping fee of $21.99
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Most orders have only one package, because the items belong to different distribution logistics and the items exceed the specified size, and less orders will be 2 to 3 packages.Free shipping.
DAMAGED OR INCOMPLETE ORDERS
If there is any missing items or damage to your package received this must be reported within 48 hours of delivery otherwise package will be deemed as satisfactory after this period. ALL PACKAGING MUST BE RETAINED until your claim has been resolved as we may require photographic proof of the damage etc.
Please note that is it extremely rare our parcels are subject to being held at customs and require additional payment to be released however, customers are responsible for all duties, import taxes, and brokerage fees if a package for any reason happens to be withheld. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.
We are not held responsible for shipping delays, losses, and damages to the product while it is in transit.
Rest assured, we work hard to get everything out to you as soon as possible and will do everything we can such an issue arise. Thanks for your patience.